Refund & Return Policy
- Refunds will not include showroom models, used/installed, modified, special ordered, on sale, custom made, or specially quoted items.
- Once you’ve taken possession of the product, we are unable to offer refunds or reselections.
- Once your return is received and inspected, we will notify you via email that we have received your shipment and will respond with an approval or rejection of your refund.
- Items not returned in original condition or packaging, that is damaged or missing parts for reasons not due to Tubicen or manufacturer error will be subject to a partial refund.
- If approved, your refund will be processed within 7 business days and credit will automatically be applied to your original method of payment
- To be eligible for a return, your item must be unused and in the same condition that you received it. This includes original packaging, which must be in perfect condition.
- To initiate a return, please provide proof of purchase and email us at firstname.lastname@example.org to receive return instructions and approval.
- Customers have 14 days for refund, after that all sales are final.
- Please do not send your purchase back to the manufacturer.
Late or Missing Refunds
- If you haven’t received a refund yet, we advise you to first check your bank account again.
- we advise you to contact your bank as it often requires some processing time before a refund is listed or posted.
- If you have done the listed options and still haven’t received your refund, please contact us at email@example.com.
- We only offer exchanges on items that are deemed damaged or defective.
- If product is damaged, defective or not properly functioning, contact us within five days of delivery or pick up and your item will be repaired or replaced.
- To initiate an exchange, please provide proof of purchase and email us at firstname.lastname@example.org to receive exchange instructions.
- All sale items are final and cannot be exchanged or returned.
- If a customer wishes to cancel an order that has not been shipped, please contact us at: email@example.com and we will do our best to assist you promptly in a timely matter.
- Cancelled orders after item has been shipped are subject to 15% restock fee plus shipping costs.