Refund & Return Policy

Refunds will not include showroom models, used/installed, modified, special ordered, on sale, custom made, or specially quoted items.
Once you’ve taken possession of the product, we are unable to offer refunds or reselections.
Once your return is received and inspected, we will notify you via email that we have received your shipment and will respond with an approval or rejection of your refund.
Items not returned in original condition or packaging, that is damaged or missing parts for reasons not due to Tubicen or manufacturer error will be subject to a partial refund.
If approved, your refund will be processed within 7 business days and credit will automatically be applied to your original method of payment

To be eligible for a return, your item must be unused and in the same condition that you received it. This includes original packaging, which must be in perfect condition.
To initiate a return, please provide proof of purchase and email us at info@tubicenlighting.com to receive return instructions and approval.
Customers have 14 days for refund, after that all sales are final.
Please do not send your purchase back to the manufacturer.

If you haven’t received a refund yet, we advise you to first check your bank account again.
we advise you to contact your bank as it often requires some processing time before a refund is listed or posted.
If you have done the listed options and still haven’t received your refund, please contact us at info@tubicenlighting.com.

We only offer exchanges on items that are deemed damaged or defective.
If product is damaged, defective or not properly functioning, contact us within five days of delivery or pick up and your item will be repaired or replaced.
To initiate an exchange, please provide proof of purchase and email us at info@tubicenlighting.com to receive exchange instructions.

If a customer wishes to cancel an order that has not been shipped, please contact us at: info@tubicenlighting.com and we will do our best to assist you promptly in a timely matter.
Cancelled orders after item has been shipped are subject to 15% restock fee plus shipping costs.